FREE SHIPPING OFFER
For a limited time, orders over $75 to anywhere in the U.S. will receive FREE ground shipping. YES, this includes Hawaii, Puerto Rico, and Alaska because we love our island bruddahs and polar bear surfers. Certain oversized items like Surfboards are excluded from this offer. This offer does not apply to International orders.
At Pacific Wave, we strive to ship your order within 2-3 days (business days Mon-Fri). We don’t ship on weekends and are unable to ship on holidays. You will receive an email notifying you when your order ships including a tracking/confirmation number. During peak periods – such as Christmas – we may need an extra day or two to ship your package.
Our website will email you with your shipment info when your order is shipped. This email will give you all that you need to track your package.
We use Federal Express (FedEx) and USPS.
If your package is damaged in shipping, please notify us immediately and we will work with you to send a replacement.
ATTENTION INTERNATIONAL CUSTOMERS: Because we have no control of the customs process, we cannot guarantee quick delivery. Some packages take more than one month to deliver. We notice that certain countries like Brazil and Argentina take a long time to deliver.
Foreign customers are responsible for any and all fees and taxes that are incurred. You can obtain more information at your local customs office. All goods are shipped FOB our warehouse. *FOB- An International Term of Sale that means the seller fulfills his or her obligation to deliver when the goods have passed over the border at the named border of the country. This means that the buyer has to bear all costs and risks to loss of or damage to the goods from that point. This includes the duties and taxes.
The “Ship To” and “Bill To” addresses must be the same on international orders. Because of a few bad people out there who make fraudulent orders, we may ask you to verify your identity by sending us a photo of your ID and Credit Card.
International orders are shipped USPS Priority Mail.
After getting your initial order confirmation email, you will receive a second email when your order ships with the shipping confirmation and/or tracking information.
Additionally, you can log into your account with Pacific Wave by clicking “My Account” at the top of the webpage to see the status of your order. You may also call one of our amazing customer service representatives at 831-600-8094 option 1. We are always available from 9am to 5pm PST Monday through Friday, and sometimes we’ll answer on nights and weekends (if we are available, we’ll try to help you even after hours).