FREE SHIPPING OFFER
For a limited time, orders over $80 to the 48 Continental U.S. states will receive FREE ground shipping. Certain oversized items like Surfboards are excluded from this offer. This offer does not apply to International orders or orders outside the mainland U.S. states (sorry to the Kamaainas in Hawaii and Alaska but no free shipping).
SHIPPING POLICY
We do our best to ship orders within 24 - 72 hours (excluding weekends/holidays) unless there is a problem. For most domestic purchases we use FedEx. You will receive an email notifying you when your order ships including a tracking/confirmation number. During peak periods - such as Christmas - we may need an extra day or three to ship your package. We ship with Federal Express, Federal Express SmartPost, and USPS. If your package is damaged in shipping, please notify us immediately and we will work with you to send a replacement. There are no additional shipping charges for backordered items that ship separately from the original order.
RETURN POLICY
Your satisfaction is very important to us. If you are not happy with any part of your order, you may return or exchange the unused product(s) within 30 days of the ship date. If you purchase the order for Christmas or Birthday or some other special event and you exceed the 30 days we will extend our return policy to protect you, just send us and email or give us a call to start the process.
All returned products must be in a new, unused condition (no pet hair, odors, signs of wear, etc.) with all tags in place. Once we receive a return, a full refund (excluding shipping charges) will be issued back to the purchasing credit card or Pay Pal account. If you are returning because of our mistake or a defective product we will refund all shipping costs. Your credit card company may require up to an additional 5-7 days to post the credit to your account. You may repackage the item(s) in the original packaging and return the package along with a note explaining what you would like us to do (refund/exchange), your order number, and any special instructions.
Send to:
PACWAVE.COM
ATTN: Returns
1502 Pacific Ave.
Santa Cruz, CA 95060
INTERNATIONAL SHIPPING
Foreign customers are responsible for any and all fees and taxes that are incurred. You can obtain more information at your local customs office. The "Ship To" and "Bill To" addresses must be the same on international orders. Because of a few bad people out there who make fraudulent orders, we may ask you to verify your identity by sending us a photo of your ID and Credit Card. International orders are shipped USPS Priority Mail. Shipping for international surfboard orders can be very expensive ($200+) so be prepared. Shipping estimates do not include potential delays in the local customs office. Most of the time there are no problems, but we have seen international shipments take up to one month to arrive because they were held up in customs for some reason. We apologize for this possible inconvenience, and hopefully this doesn't happen to you! If you have any problems or questions about your international order please contact us at support@pacwave.com or 1-877-47-9283.
