Returns & Exchanges
Your satisfaction is very important to us. If you are not happy with any part of your order*, you may return or exchange the unused product(s) within 30 days of the ship date. This does not apply to sale items, which are sold as-is and are not eligible for return unless defective or damaged. If you purchase the order for Christmas or Birthday or some other special event and you exceed the 30 days we will extend our return policy to protect you, just send us an email or give us a call to start the process.
All returned products must be in a new, unused condition (no pet hair, odors, signs of wear, etc.) with all tags in place. Once we receive a return, a full refund (excluding shipping and handling charges) will be issued back to the purchasing credit card or Pay Pal account. If you are returning because of our mistake or a defective product we will refund all shipping costs. Your credit card company may require up to an additional 5-7 days to post the credit to your account. You may repackage the item(s) in the original packaging and return the package along with a note explaining what you would like us to do (refund/exchange), your order number, and any special instructions.PACWAVE.COM
740 Front St. #155
Santa Cruz, CA 95060