Customer Service

 

Here at Pacific Wave we sell what we love and we love what we sell. Since our products are a part of our everyday lives, we’re prepared for any questions you may have. Even though we play hard, we work even harder and actually have a professional side... Let us know how we can help!

 

Website Support:

Contact email: support@pacwave.com
Direct Phone Number: 831-295-6123
Toll Free Phone Number: 877-457-9283 option 1
LIVE CHAT
(We are in the office Monday - Friday, 10:00am-6:00pm PST)

 

ebay Support:

Contact email: ebay@pacwave.com
Direct Phone Number: 831-295-6123
Toll Free Phone Number: 877-457-9283 option 2
(We are in the office Monday - Friday, 10:00am-6:00pm PST)

 

Amazon Support:

Contact email: amazon@pacwave.com
Direct Phone Number: 831-295-6123
Toll Free Phone Number: 877-457-9283 option 2
(We are in the office Monday - Friday, 10:00am-6:00pm PST)

 

SHOPATRON NHS Fun Factory Support:

Contact email: david@pacwave.com
Direct Phone Number: 831-295-6123
If you have any questions or problems that cannot be addressed by Pacific Wave Surf Shop, please call: (877) 412-7467

 

Return Directions for SHOPATRON Orders

To return any products, you need to obtain a Return number. To receive a Return number and initiate a return, log into your account using the name and password you created at checkout:

http://www.shopatron.com/account

 

You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Once you return the merchandise, you can also track your return and refund from your account.

Return Address:
Pacific Wave Surf Shop
1502 Pacific Ave
Santa Cruz, CA 95060
US

 

If you are looking for information about our Retail location in downtown Santa Cruz check our Shop Info page.